We design and implementing financial management systems, policies and protocols to mitigate risks and ensure a sustainable and compliant operating model. We review and/or design Supply Chains – taking into account the principles of ESG, sustainability, and reliable procurement systems. Developing and implementing effective patient administration systems, procedures and practices to facilitate the ease of admission, billing and discharge procedures. Digital systems. Designing and implementing information technology solutions that facilitate the best use of data to build intelligent and responsive clinical and management information systems. Developing and implementing alternative revenue models to attract medical aid funders and manage these to achieve better performance and outcomes.

Developing branding and marketing strategies and resources to enable optimal stakeholder communication and target market reach. Designing, implementing and resourcing corporate social responsibility initiatives in order to give back to local as well as under-resourced communities.

We facilitate the accreditation of centres of excellence for the entire hospital or select disciplines. We build and supply hospital management models to facilitate accreditation.

Healthcare Leadership and Management Education and Academic Program Design and Delivery

Healthcare Leadership Coaching and Mentoring Services

Healthcare Stakeholder Relationship Systems Design and Review

Healthcare Branding, Marketing and Customer Engagement Systems Design and Review

We design and implement Integrated Operating Platforms.

We design and implement human resource management solutions which optimise talent and provide development opportunities, creating and sustaining employee assistance programmes. We create development programmes for all levels of management as well as frontline and specialised staff categories. We create remuneration and retention and reward policies and systems. We create employee engagement systems and change management processes which motivate staff to align with the organisation’s strategy, governance framework, risk management approach and ethical values. We undertake Doctor and executive Team recruitment and retention in resource constrained markets.

We design and implement human resource management solutions which optimise talent and provide development opportunities, creating and sustaining employee assistance programmes. We create development programmes for all levels of management as well as frontline and specialised staff categories. We create remuneration and retention and reward policies and systems. We create employee engagement systems and change management processes which motivate staff to align with the organisation’s strategy, governance framework, risk management approach and ethical values. We undertake Doctor and executive Team recruitment and retention in resource constrained markets.

We review and re-align patient and care-centric hospitals with specific reference to administration and nursing management models, doctor relationship, shareholding and employment models, core standards, accreditation and patient experience, communication systems and processes. Digital admission systems.

We review, design and implement clinical policies, protocols and standards to support best practice and mitigate risk. Within specialist nursing and pharmacy disciplines such as infection prevention, ICU, Theatre, Intensive Care, Maternity and Emergency Departments, Transplant, occupational health and health and safety. We create nursing models including norms and standards to support quality and evidence-based practice, nursing labour cost and efficiency management tools. We build and supply clinical governance models that support best patient outcomes. Developing and implementing effective pharmacy management and administration systems, procedures and practises. (Adverse events monitoring, infection prevention, antimicrobial stewardship, formulary compliance and conversion)

We design and implement hospital-wide audit processes which align to risk assessment methodologies, incident management and infection surveillance and prevention, medico-legal management. We design and implement business continuity plans tailored to local environments.

Developing and implementing facility management services including cost-effective medical technology solutions in order to manage resources and infrastructure. Environmental management systems and Energy Intervention Project Planning. Facilities management in resource constrained settings and ESG – critical success factors. Critical activities and systems which minimise the hospital’s impact on the environment. Providing a framework for optimising energy management and efficiency opportunities in all buildings, establishing a frame work of energy interventions, improving stakeholder support for the optimal use of resources (including disposal of waste) and implementing renewable sources of energy

We create Stakeholder relationship management systems that enable a sustainable and successful hospital management system and environment- including funder relationships.